Who we are
This website is operated by F10 Solutions Limited (“F10 Solutions”, “we”, “us” or “our”), a technology consultancy based in Reading, Berkshire, United Kingdom. We are a company registered in England and Wales under company number [company registration number].
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, F10 Solutions Limited is the data controller responsible for the personal data described in this policy.
This policy explains what personal data we collect through this website, including when you complete our contact form or email us, how we use it and the rights you have. It does not cover personal data we process on behalf of clients when delivering services, which is governed by the relevant client agreement.
The personal data we collect
Information you give us. When you complete our contact form or get in touch by email, we may collect:
- Your name
- Your company or organisation
- Your business email address
- Your telephone number (if provided)
- The content of your message and any other information you choose to share
Please avoid including sensitive personal data, such as health information, in your message.
Technical information. When you visit our website, limited technical data is processed automatically, such as your IP address, browser type, device information, pages visited and the date and time of your visit. This is used to deliver, secure and improve the website. Our analytics are cookieless and do not track you across other websites; see our Cookies Policy for details.
How we use your data and our lawful bases
We only use your personal data where we have a lawful basis to do so:
- Responding to your enquiry: to reply to your message and discuss how we might work together. Lawful basis: our legitimate interests in responding to business enquiries, or taking steps at your request before entering into a contract.
- Managing our business relationships: to keep a record of our correspondence and follow up on relevant enquiries. Lawful basis: legitimate interests.
- Website security and performance: to protect the website from spam, abuse and attacks, and to understand how it is used in aggregate. Lawful basis: legitimate interests.
- Legal obligations: to comply with applicable laws, regulations and requests from authorities. Lawful basis: legal obligation.
We will only send you marketing communications where the law allows, and you can opt out at any time. We do not sell your personal data or use it for automated decision-making that has legal or similarly significant effects.
How long we keep your data
We keep personal data only for as long as necessary for the purposes described above:
- Enquiries and correspondence: up to 24 months from our last contact, unless we enter into a business relationship, in which case records are kept in line with our contractual and legal obligations
- Technical and security logs: for short periods, typically no longer than needed to maintain security and performance
When data is no longer needed, we delete it securely or anonymise it.
Who we share your data with
We share personal data only where necessary, with trusted service providers acting on our behalf under appropriate contractual safeguards:
- Cloudflare, which hosts and secures our website, protects our contact form from spam and provides privacy-friendly website analytics
- Our email delivery provider, which transmits contact form submissions and our email correspondence
- Professional advisers, such as accountants and lawyers, where reasonably required
We may also disclose personal data where required by law or to protect our rights, property or safety.
International transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as transfers to countries covered by UK adequacy regulations, or the use of the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How we protect your data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including encryption in transit, access controls and the careful selection of reputable service providers.
Your rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data in certain circumstances
- Ask us to restrict how we use your data
- Object to our processing where we rely on legitimate interests
- Request that your data is transferred to another organisation, where applicable
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us using the details below. We will respond within one month, and there is usually no charge.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date of the last update shown above.
Contact us
If you have any questions about this policy or how we use your personal data, please contact us:
- Post: F10 Solutions Limited, Reading, Berkshire, United Kingdom
- Email: hello@f10-sol.com